Privacy policy
for Website and Related Internet Services
Effective Date: 07/29/2026
1. Scope of This Privacy Policy
At 3ComUSA, we care about your privacy.
This Privacy Policy applies to personal information processed when you visit our website, contact support, sign up for our newsletter including exclusive offers, stories, and events, or otherwise interact with our internet-based services.
California Residents: If you are a California resident, this Privacy Policy serves as our “Notice at Collection” under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). Please see Section 13 for additional California-specific disclosures regarding your rights under California law.
2. Categories of Information We Collect
We may collect account and identity information such as name and email address.
We may collect device and technical information such as device identifiers, serial numbers, IP address, browser type, operating system, firmware version, time zone, network information, log data, crash data, cookies, analytics events, and diagnostic information.
We may collect communications and support information such as support tickets, chat content, complaint details, emails, call notes, and request history.
We may collect marketing and engagement information such as your preferences, campaign participation, survey responses, and interactions with messages or promotional content.
We may collect inference data, which includes profiles reflecting your preferences, characteristics, behavior, or attitudes generated from any of the above categories of personal information.
3. Sources of Information
We collect information directly from you, automatically through your use of the services and connected devices, and from third parties such as logistics providers, analytics vendors, advertising vendors, fraud prevention providers, cloud infrastructure providers, and customer support tools.
Sensitive Personal Information: Based on our current data collection practices (email address, name, and technical/device information), we do not collect “sensitive personal information.”
4. How We Use Information
We use information to provide, operate, secure, maintain, personalize, troubleshoot, and improve our websites and customer support operations.
We use information to authenticate accounts, verify user identity, send notifications, and administer promotions.
We use information to detect fraud, enforce our terms, monitor performance, respond to legal requests, protect users and services, and comply with applicable law.
We may use information for analytics, debugging, service measurement, and communications about products, services, updates, and offers, subject to applicable law and your choices.
5. How We Share Information
We may share information with affiliates and service providers that support hosting, cloud storage, analytics, IT operations, logistics, messaging, customer service, fraud prevention, and legal or compliance functions.
We may share information with cloud or infrastructure providers, including providers used for related technical operations.
We may disclose information in response to lawful requests or in connection with mergers, financings, restructurings, or asset transfers.
We do not sell personal information for monetary consideration. We may engage in online advertising activities that could constitute a “sale” or “sharing” of personal information for purposes of cross-context behavioral advertising under the CCPA/CPRA or similar state laws. If you are a California resident, you have the right to opt out of such sale or sharing, as described in Section 13 below. Residents of other states with applicable privacy laws may also have opt-out rights as described in Section 13.
6. Cookies, SDKs, and Similar Technologies
Our websites may use cookies, SDKs, pixels, local storage, tags, scripts, and similar technologies for authentication, security, remembering preferences, analytics, performance measurement, diagnostics, fraud prevention, and service functionality.
Where required by law, we will provide consent or opt-out choices for non-essential technologies.
Global Privacy Control: We recognize opt-out preference signals such as Global Privacy Control (GPC) as a valid request to opt out of the sale or sharing of personal information under applicable state privacy laws, including the CCPA/CPRA. To enable GPC signals, see www.globalprivacycontrol.org
Do Not Track Signals: Our website does not currently respond to “Do Not Track” (DNT) browser signals. However, California residents may opt out of the sale or sharing of personal information as described below.
8. Retention Period Disclosure
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, comply with law, resolve disputes, prevent fraud, and enforce agreements.
For each category of personal information collected, we retain such information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Specific retention periods vary by data type: (a) account and identity information is retained for the duration of your relationship with us plus a reasonable period thereafter to comply with legal obligations; (b) device and technical information is generally retained for up to 24 months; (c) communications and support information is retained for up to 3 years after resolution; and (d) marketing and engagement information is retained until you opt out or for 3 years of inactivity, whichever occurs first.
9. Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. These may include encryption, access controls, logging, vendor oversight, and other appropriate safeguards.
No method of transmission or storage is fully secure, and you are responsible for maintaining the security of your devices, local networks, passwords, and account credentials.
10. International Transfers
Personal information may be processed in the United States and other jurisdictions where we or our service providers operate. By using the services, you acknowledge such transfers where permitted by law.
11. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 except as permitted by law. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly. For California residents under 16 years of age, we do not sell or share their personal information without affirmative authorization as required by CCPA/CPRA (Cal. Civ. Code § 1798.120(c)).
12. Your Rights and Choices
Depending on where you live and applicable law, you may have the following rights with respect to your personal information:
Right to Know/Access: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected your personal information, the business or commercial purposes for collecting, selling, or sharing your personal information, the categories of third parties to whom we disclosed your personal information, and the categories of personal information we sold or shared and the categories of third parties to whom we sold or shared it.
Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions permitted by law (such as to complete a transaction, detect security incidents, comply with legal obligations, or exercise free speech).
Right to Correct: You may request that we correct inaccurate personal information we maintain about you, taking into account the nature of the personal information and the purposes for processing.
Right to Portability: You may request a copy of your personal information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another entity.
Right to Out of Sale/Sharing: You may opt out of the sale of your personal information or sharing of your personal information for cross-context behavioral advertising. To exercise this right, please use our “Do Not Sell or Share My Personal Information” link on our website, email us at privacy@3comusa.com, or submit a request through Global Privacy Control at globalprivacycontrol.org.
Right to Limit Use of Sensitive Personal Information: If we collect sensitive personal information, you may request that we limit our use of such information to purposes necessary to provide the services you request. As noted above, we do not currently collect sensitive personal information as defined under the CCPA/CPRA.
Right to Opt Out of Automated Decision-Making/Profiling: To the extent we engage in automated decision-making or profiling that produces legal or similarly significant effects, you may have the right to opt out of such processing under applicable state law.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, provide a different level or quality of goods or services, or suggest that you may receive a different price or level of quality for exercising your rights.
Right to Appeal: If we decline to take action on your request, you may appeal our decision by contacting us at privacy@3comusa.com. We will respond to your appeal within the timeframe required by applicable law.
You may also manage some settings directly in your account, browser, device, app permissions, or cookie tools.
Verification: We may need to verify your identity before processing your request. We will ask you to provide information that matches the personal information we have on file, such as your name and email address. In some cases, we may request additional information to verify your identity or to clarify your request. If we cannot verify your identity, we may deny your request.
How to Submit a Request: To exercise any of the rights described above, you may submit a verifiable consumer request by: (a) emailing us at privacy@3comusa.com; (b) calling us toll-free at 888-596-3266; or (c) submitting a request through our website at www.3comusa.com. Only you, or a person you have authorized to act on your behalf, may make a request related to your personal information. You may also make a request on behalf of your minor child.
Authorized Agents: You may designate an authorized agent to submit a request on your behalf. If you use an authorized agent, we may require proof of your written permission for the agent to act on your behalf, and we may still require you to verify your identity directly with us.
Response Time: We will respond to verifiable consumer requests within 45 days of receipt. If we need additional time (up to an additional 45 days), we will notify you of the reason and the extension period in writing.
13. State-Specific Notices
The following additional disclosures apply to residents of specific U.S. states with comprehensive privacy laws:
California Residents (CCPA/CPRA):
Categories of Personal Information Collected: In the preceding 12 months, we have collected the following categories of personal information: (a) Identifiers (name, email address, IP address, device identifiers); (b) Internet or other electronic network activity information (browsing history, interactions with our website, cookies, analytics data); (c) Commercial information (newsletter subscriptions, promotional preferences); and (d) Inferences (profiles reflecting preferences or characteristics derived from the above).
Business or Commercial Purposes for Collection: We collect personal information for the following business or commercial purposes: (a) providing and improving our website and services; (b) communicating with you, including sending newsletters, promotional content, and responding to inquiries; (c) analytics and understanding how users interact with our services; (d) detecting, preventing, and responding to security incidents and fraud; (e) debugging and repairing errors; (f) legal compliance and enforcement of our terms; and (g) other purposes disclosed at the time of collection.
Categories of Personal Information Disclosed for a Business Purpose: In the preceding 12 months, we have not disclosed personal information for a business purpose. Since our website is newly launched, this information is likely to change and may include the following personal information disclosure for a business purpose: (a) Identifiers; (b) Internet or other electronic network activity information; (c) Commercial information; and (d) Inferences. We disclose these categories to service providers and contractors who perform services on our behalf.
Sale or Sharing of Personal Information: In the preceding 12 months, we have not sold personal information for monetary consideration. However, we may have shared the following categories of personal information for cross-context behavioral advertising purposes: (a) Identifiers (such as device identifiers, IP address) and (b) Internet or other electronic network activity information (such as browsing behavior, cookies). We may share this information with advertising networks and analytics providers. You may opt out of such sharing by using our “Do Not Sell or Share My Personal Information” link, enabling Global Privacy Control (GPC) in your browser, or contacting us at privacy@3comusa.com.
Financial Incentive Programs: We do not currently offer financial incentive programs or price or service differences in exchange for the retention or sale of personal information.
“Shine the Light” (California Civil Code § 1798.83): California residents may request information regarding the disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes. If you have questions, please contact us at privacy@3comusa.com.
Virginia Residents (VCDPA): If you are a Virginia resident, you may have the right to access, correct, delete, and obtain a copy of your personal data; the right to opt out of the processing of personal data for purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects; and the right to appeal our decisions. To exercise these rights, contact us at privacy@3comusa.com.
Colorado Residents (CPA): If you are a Colorado resident, you may have the right to access, correct, delete, and obtain a copy of your personal data; the right to opt out of processing for targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects; and the right to appeal our decisions. Colorado residents may exercise a universal opt-out mechanism such as Global Privacy Control. To exercise these rights, contact us at privacy@3comusa.com.
Connecticut Residents (CTDPA): If you are a Connecticut resident, you may have the right to access, correct, delete, and obtain a copy of your personal data; the right to opt out of processing for targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects; and the right to appeal our decisions. To exercise these rights, contact us at privacy@3comusa.com.
Texas Residents (TDPSA): If you are a Texas resident, you may have the right to access, correct, delete, and obtain a copy of your personal data; the right to opt out of processing for targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects; and the right to appeal our decisions. To exercise these rights, contact us at privacy@3comusa.com.
Other U.S. State Privacy Laws: Residents of other states with comprehensive consumer privacy laws (including but not limited to Utah, Oregon, Montana, Delaware, Iowa, New Hampshire, New Jersey, Nebraska, Maryland, Minnesota, Rhode Island, Tennessee, and Indiana) may have similar rights. We will honor valid requests consistent with applicable state law. To submit a request, contact us at privacy@3comusa.com.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes, we will notify you by posting the updated Privacy Policy on our website with a revised “Effective Date” and, where required by law, provide additional notice (such as by email or prominent website notice). Your continued use of our services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
15. Contact Us
3COM USA INC
Privacy Office / Data Protection Contact: 2200 Laurelwood Rd, Santa Clara, CA 95054 | Email: privacy@3comusa.com | General Support: support@3comusa.com | Website: www.3comusa.com | Toll-Free Phone: 888-596-3266
